TradeScot help
Get back to the job.
Clear answers for your account, subscriptions and business records.
TradeScot is in owner testing. Public paid plans are not open yet.
Simple pricing
Free community, forever. Solo is £5.99/month or £59.99/year for the owner. Team is £12.99/month or £129.99/year for the owner and 2 staff. Business is £24.99/month or £249.99/year for the owner and 5 staff. No free trial. Yearly plans are paid upfront. Public paid purchases remain closed during owner testing.
Restore your access
Sign in to the same TradeScot business and store account. Open Business → Plans & subscription and choose Restore purchases. If verification is pending, use Refresh purchases before buying again.
One subscription covers its business across iPhone and Android.
Manage or cancel a subscription
Use the store where you subscribed, including while a purchase is awaiting verification. Deleting the app or your TradeScot account does not cancel a subscription.
Cannot sign in or open an email link?
Choose Forgot password on the sign-in screen. Open the latest email on the same phone that requested it. An expired or already-used link needs a new email. Check your spam folder; if delivery still fails, contact support below.
Want to delete your account?
In the app, open Business → Settings & support → Account, security and deletion. Export anything you need and review your store subscription first. If you cannot sign in, use the account deletion request. Support verifies ownership before acting.
Does recording a payment charge my customer?
No. Job and invoice payment records describe money you received separately. Recording a payment does not charge a card or transfer money. Work completion and payment status stay separate.
Where is the demo?
Choose Show me how TradeScot works on the welcome screen, or How to use TradeScot in Settings. The sample business and example payments are fictional and do not move money.
Still need a hand?
Email Skythorndigital@gmail.com with your account email, business name, iPhone or Android, and what happened. Include a relevant reference if you have one. A handover reference is not needed for account or subscription help.
Never send passwords, verification codes, National Insurance numbers, UTRs or bank-card details. Replies are handled by the owner during testing; no response-time guarantee is offered.
Help with an existing handover dispute
Electronic handover payments are disabled. For an existing paid handover, use the app’s dispute action where possible. If locked out, this form records a request for identity review; it does not itself stop a payment release.
Keep the reference shown after submission. If no acknowledgement arrives, email support.